Work-from-home chat jobs can be legitimate — if you know where to look. Many companies now use live chat to provide customer support, and many jobs are available in this field.
In college, I had a part-time live chat job on social media that involved responding to customer inquiries about an online retail company. The best part about this job was that it only required my typing skills and following instructions.
So, if you prefer letting your hands do the talking instead of your mouth, being a live chat agent might be for you. We’ve compiled a list of 21 companies that offer remote chat support jobs. Whether you’re looking for a full-time or part-time job, you’ll find something that fits your work schedule.
21 Companies Offering Remote Chat Jobs
Applying for any job, including chat support jobs, requires caution. Some fraudulent companies may scam people out of their money or personal information. You also need to research the company to know their expectations and your eligibility.
Further reading: The Most Common Types of Fake Job Postings
Here are our top 21 picks of companies offering chat agent jobs to give you a headstart.
1. Accolade Support
Accolade Support specializes in call center services, sales, and social media management for small start-ups and global corporations. Its call-center operations in the United States serve Walmart, Dell, Rosetta Stone, Walgreens, and Holiday Inn.
Customer service agents at Accolade Support are independent contractors. This means they work from home, on their own time, and are paid based on performance.
Job Requirements:
- Understanding the English Language
- Attention to detail
- Excellent written and oral communication skills
- Technical support skills
- Internet-enabled PC.
Salary/benefits: Unspecified pay
2. OutPLEX
Headquartered in Fort Lauderdale, Florida, OutPLEX has been around since 2001. They offer top-notch customer service solutions through Digital Messaging, Voice Services, and Value-Added Services to brands like Verizon, Sears, General Electric, Lowe’s, and American Express.
OutPLEX typically hires work-from-home Customer Service Representatives to work through Live Chat and Teleservices.
Job Requirements:
- Accurate typing speed of 40-50wpm
- excellent grammar and communication skills
- Sales or customer service experience is a bonus
Salary/benefits: $9 – $14 per hour
Related: Check out this Work From Home Jobs That Pay you $20 an Hour
3. Support.com
Support.com has been in business since 1997 and offers clients online chat and phone support for tech issues such as Mac, iOS, Android, or Windows.
Their most recent chat support roles are customer solutions specialist and customer service, representative.
Job Requirements:
- Excellent communication skills
- Strong typing skills
- Computer proficiency
Salary/benefits: $10.52 – $12.18 per hour. Health insurance, paid time off, retirement plan, and stock purchase options.
4. Third Channel
This company hires chat representatives to support popular brands. Adidas, Coach, Hydro Flask, and Yeti are just a few brands they represent, with over 250,000 representatives.
With this work-from-home chat job, you can earn a little extra money while representing brands you enjoy buying.
As an advocate, you would inform customers about new products, sales, or discounts and tell them about your past experiences with the brand.
Job Requirements
- Strong communication skills
- Customer service experience
- Product knowledge
- Multitasking abilities
- Patience
- Empathy
Salary/benefits: $9.35 per hour.
5. LiveWorld
As part of its customer service and marketing engagement efforts, LiveWorld hires full- and part-time work-from-home employees. Fluency in your supporting language and English is an essential characteristic of a LiveWorld agent.
At LiveWorld, you’ll respond to customer social media posts, respond to user content in a social context, and answer customer questions. The position does not involve phone calls.
Job Requirements:
- Technical proficiency
- Communication skills
- Multilingual, attention to detail
- Typing speed is among some of
- Typing speed is among the most demanded skills a remote worker should have
Salary/benefits: $17 per hour.
6. Amazon
As a customer service associate at Amazon, you provide customer support through various phone, email, and chat channels.
Amazon chat support jobs from home also involve answering customer inquiries about Amazon products, services, and policies. This may include answering questions about orders, returns, refunds, and product specifications.
Job requirements: High school diploma, communication skills, knowledge of Amazon products, attention to detail
Salary/benefits: $15.80, employee discount, health insurance, paid time off.
7. Apple
Apple At Home Advisors assist Apple customers online by answering questions. This job also provides tech equipment: Each Apple at-home advisor receives an iMac and headset. Plus, Apple provides training on technical aspects of its latest products and customer service.
Job Requirements:
- Experience with Apple products, like iPhone, iPad, and Mac
- Communication skills
- Positive attitude
- Ability to multitask
- Empathy
Salary/benefits: $27.38 per hour. Discounts on products and paid time off.
8. The Chat Shop
The Chat Shop hires home-based chat agents to support their customers via live chat. The company seeks organized workers with multitasking skills and the ability to learn new skills.
Home-based chat agents can gain leads, sell services, and satisfy clients via chat. This company provides the resources, training, and expertise you need to succeed.
Job Requirements:
- Multitasking ability
- Excellent communication skills
- Typing skills
- Organization
Salary/benefits: $10 per hour.
9. TeleTech
If you’re looking for work-from-home chat and email support, TeleTech is an excellent choice. As a home-based associate, you will provide customer service support via email and chat.
TeleTech projects require at least 20 hours of work each week. As part of their matchmaking process, they will need to know when you will be available to work to ensure no conflicts with open projects.
Job Requirements:
- Flexibility
- Communication skills
- Organization
- Typing speed
Salary/benefits: $63 per hour.
10. Asurion
Asurion is a device insurance company that ensures their customers have tech protection, repair services, and customer support whenever they need it.
The company hires work-at-home customer service agents to assist customers with claims processing and technical issues.
Job Requirements:
- High school diploma or GED
- Flexibility
- 6 months of customer service experience
- Ability to pass a background test
Salary/benefits: $13.50 per hour
11. SiteStaff
SiteStaff is another excellent option for finding work-from-home chat jobs without a phone. They have roles like sales, customer service, and technical support, where you only need to type.
There are plenty of opportunities for growth at SiteStaff, making it a great workplace. You can work as much or as little as you want; the company offers paid training.
Job Requirements:
- Must be 18 years or older
- Good communication skills
- Typing speed
- Time management
Salary/benefits: $10 per hour. Work from home, flexible hours.
Related: Are you a typing expert? Take a look at these Remote Typing Jobs and How to Get Them.
12. SourceSlove
SourceSlove has been around for 20 years and is a Better Business Bureau member, which means you can trust this company.
They have a variety of remote chat jobs available, including customer service, technical support, and sales. You can also choose from different shifts to fit your schedule.
Job requirements: typing speed, communication skills, email management, time management, and customer service.
Salary/benefits: $8 per hour.
13. ModSquad
ModSquad provides social media moderating services and customer service support to its clients worldwide.
They’re constantly looking to hire for the roles of community manager and customer support specialist.
Job Requirements:
- Critical thinking
- Attention to detail
- Communication skills
- Social media expertise
Salary/benefits: $10 – $15 per hour.
14. Fancy Hands
Fancy Hands is a virtual assistance company offering various services to individuals and businesses. They provide remote chat jobs to work as a virtual assistant through their platform. Their services include multiple services, including administrative tasks, research, scheduling, and customer support.
As a virtual assistant at Fancy Hands, you may be responsible for handling customer inquiries, booking appointments, managing schedules, conducting research, and performing other administrative tasks, all through chat or email communication with clients.
Job Requirements:
- Strong communication skills
- Internet research skills
- Organizational skills
- Tech skills
- Flexibility
Salary/benefits: $3 – $7 per hour at first. The pay increases as you gain experience.
15. Concentrix
Concentrix is a global business services company that provides customer engagement services to various industries. They offer different services across multiple phones, email, chat, and social media channels, including customer service, technical support, and sales.
Concentrix offers remote chat jobs to work as a customer service or technical support representative through their platform.
As a customer service representative, you may handle customer inquiries, resolve issues, and provide support through the chat channel.
As a technical support representative, you may be responsible for troubleshooting technical issues and providing solutions through chat or other digital channels.
Job requirements:
- Comfortable using computers, software applications, and digital communication channels
- Strong communication skills
- Flexibility
- Multitasking
Salary/benefits: customer service rep $12 to $14 per hour; tech support rep $16 per hour.
16. Site123
Site123 is an eCommerce solution designed to help businesses streamline processes related to website building, search engine optimization (SEO), ticketing, online stores, payment processing, shipping, inventory management, and more.
If you have experience in customer service, are a good communicator, have excellent organizational skills, and can multitask, then you can provide support as an Email and Live Chat Agent.
Job Requirements:
- Experience and understanding of website building
- Customer service experience
- Multitasking ability
- Organization skills
- Excellent oral and written communication skills
Salary/benefits: Unspecified pay, work from home
Further reading: Interested in Sales? Learn More about How to Find a Remote Sales Job!
17. Uber
Uber is a ride-hailing service that connects drivers with passengers through a mobile app. As an Uber customer support representative, you will handle customer inquiries and resolve issues through chat or email.
This role requires excellent communication skills and empathy for riders and drivers.
Job Requirements:
- Strong oral and verbal communication skills
- Understanding of the Uber platform and related policies
- Multitasking abilities
- Ability to work under pressure
Salary/benefits: $25 per hour.
18. ZOE
ZOE combines scientific research and cutting-edge AI to improve millions of lives. With their personalized nutrition program, top scientists are reimagining a fundamental human need – eating well for one’s body.
They need a customer support associate to work closely with customers, advising them on their personalized nutrition program. As a customer support associate, you’ll offer in-app chat and email support throughout the customer journey, especially during pre-sale and testing.
You’ll also handle routine and complex inquiries thoroughly and expeditiously, escalating issues to the appropriate individuals and teams.
Job Requirements:
- Excellent interpersonal and active listening skills
- Critical thinking and problem-solving skills
- Motivation and energy
- Ability to use CRM tools
- Empathy
Salary/benefits: Unspecified pay, paid time off, extended parental leave, stock purchase options, private health and life assurance, pension, etc.
19. Arise
Arise employs independent work-at-home chat agents to assist its clients. As a chat agent, you will help customers in real-time.
Many companies hire Arise to provide them with chat agents with experience. Arise connects you with companies, but you work independently. Therefore, you can expect more flexibility in your job.
Job Requirements:
- Excellent communication
- Problem-solving
- Typing speed
- Empathy
Salary/benefits: $19 per hour
20. eStaffing Inc
eStaffing Inc seeks customer service specialists to interact with customers via email, live chat, or other channels as they inquire about products, services, and promotions.
Job Requirements:
- Fluency in verbal and written English
- Additional language is a bonus
- Product knowledge
- Excellent time management and documentation skills
Salary/benefits: Unspecified pay
21. Join.com
Join.com is an online recruiting software offering various tools to help businesses streamline hiring processes and find qualified candidates more efficiently.
This platform has openings for chat agents from time to time. And your responsibility will depend on the employer you work for. But it will typically involve assisting customers with website navigation questions, customer service issues, and general client problems.
You’ll also build relationships with new customers to understand better and meet their needs.
Job Requirements:
- Excellent communication skills
- Familiarity with CRM tools
- Ability to manage multiple tasks
- Adaptability to different personalities
Salary/benefits: flexible schedule, two weeks paid time off per year, health insurance, retirement plan with matched employer.
Online Chat Jobs Websites to Find Clients
Indeed
Indeed is a popular job search engine that lists a variety of jobs, including online chat jobs. You can use the platform’s search function to find relevant job openings and set up job alerts to receive notifications when new chat job opportunities are posted.
FlexJobs
FlexJobs is a job board that specializes in remote and flexible job opportunities. The platform lists various online chat jobs across different industries and job categories. You will need to sign up for a paid membership to access the complete job listings, but the site offers a satisfaction guarantee.
Upwork
Upwork is a freelancing platform that connects businesses with freelancers across various fields, including online chat agents. You can create a freelancer profile, search for relevant job openings, and apply to jobs that match your skills and experience.
Remote.co
Remote.co is a job board that lists remote job opportunities across various categories. The platform lists different online chat jobs, including customer service, technical support, and sales roles.
Enjoy Solitude with Work From Home Chat Jobs
Working from home as a chat agent can be an excellent opportunity for those who prefer solitude and flexibility. With the high demands of the modern customer, chat agents have become increasingly in demand.
However, finding legitimate work-from-home chat jobs can be challenging, so it’s essential to research and be cautious of scams.
So, getting your resume ready for remote work, and contacting some of these companies hiring chat agents is a great place to start.
Happy hunting!
FAQ
A virtual chat agent is a customer service representative who interacts with customers and provides support via online chat. As more and more companies have moved their customer service operations online, online chat agents have become increasingly popular.
The work of chat support typically involves providing customer service and support to customers through online chat. Chat support agents use chat software to communicate with customers who have questions or issues related to products or services offered by the company.
Some everyday tasks of chat support agents include: Answering customer questions, providing technical support, resolving customer complaints, providing product information, processing orders, and collecting feedback.
Several options are available if you’re looking for work-from-home opportunities that don’t involve talking to people. One option is becoming a chat agent, where you handle inbound and outbound customer service request. Another option is to become a virtual assistant, where you can handle administrative tasks and manage schedules without phone calls or video chats.
