Consumer Services is a thriving and diverse sector, with jobs ranging from hospitality to retail and online services. The key element that makes it a consumer services role is that you work primarily with the end customer or consumer. Finance consumer service jobs are a sub-set of roles that are needed within banks, loan companies, trading platforms, and fintech companies. It’s still a diverse range of roles. But they all have money in common. The great thing about these roles is that many of them can be done remotely, letting you follow your passion for numbers without leaving home!
Is Finance Consumer Services A Good Career Path?
Nothing in life is certain, but combining consumer services with finance is definitely a winning combination in terms of gaining transferable skills. Even if you find that finance isn’t for you, the communication skills you pick up working with customers will stand you in good stead for working elsewhere, allowing you more opportunities to climb the ladder.
If you’re asking yourself the question, ‘What are at least three jobs that are in the consumer services pathway? Then you’ll appreciate our list of remote finance consumer services jobs below.
Remote Finance Consumer Services Jobs
1. Customer Service
Rather than outsourcing, more companies are now moving towards having remote customer service teams. As more inquiries come via email, live chat, or ticketing systems on a website, there is less reason for customer service staff to be sat in a cubicle tied to a phone.
According to Indeed, you can earn around $15 per hour when you start in customer service, but this will increase with skill and experience. It will also very much depend on the company you work for and the service standards they expect for their clients. High-end finance has a very different customer profile from local banks.
2. Credit Controller
With a wage of around $80 an hour, there is considerably more responsibility involved in the role of a credit controller. As the name implies, this job consists in managing the credit that a company extends to its customers, which can involve giving them a call to see when you can expect a bill to be paid.
You’ll need good interpersonal skills for this role and a keen eye for detail. You’ll also likely be responsible for compiling monthly reports and presenting these to management.
4. Financial Advisor
Financial advisor roles offer good compensation with a median salary of around $90,000 per year. There are two major routes to go in this career path, either you work for a company and can give advice on the products they sell, or you can be independent and guide your clients to the best fit for them from a variety of different companies.
You’ll need good account knowledge and the willingness to stay up to date with local legislation on tax, investments, and more to do well in this role. A head for numbers also helps, of course!
How Many Jobs Are Available In Other Consumer Services?
There’s a variety of roles in finance customer services, but it’s nothing compared to the range of roles in the sector as a whole. Looking after people can take many different forms, including bar staff, cleaning teams, call center and help desk roles, or talking to customers in a retail outlet. Because of that, it’s really hard to put a number on how many jobs are available, so we might just have to confine ourselves to the answer, ‘A lot.’
What Is The Job Outlook For Careers Within This Pathway Consumer Services?
While you might think that the rise of the chatbot is going to have a negative impact on the outlook for consumer services roles, we don’t think it’s going to be as simple as that. After all, the whole point of consumer services is to establish a human connection, and even the best chatbot can’t manage that. While simple to answer queries may fall to the robots, human beings are complicated and will always prefer to have their questions and problems dealt with by other humans.
What Benefits Are Common For Careers In Consumer Services?
There aren’t any unusual benefits for consumer services roles; they tend to be the ones you would expect, including:
- Remote working
- Flexible working
- Paid holiday
- Paid sick leave
Is Finance Customer Services for You?
As we’ve shown, there is a wide range of different roles in the finance customer services space, so as long as you have a good grasp of numbers, then you should be able to find a role that suits you well. Take inspiration from the roles we’ve suggested above and start looking for your dream job working from home today.