Twilio Goes “Remote First” And Downsizes San Francisco HQ

Remote first strategy
Photo by Andrew Neel on Unsplash

Twilio has relocated its employees to a few of floors in San Francisco’s Financial District as part of a newly stated “remote first” strategy.

According to the San Francisco Business Times, the San Francisco-based cloud communications provider has consolidated multiple city offices onto two floors of refurbished space in Rincon Center, at 101 Spear St.

With a contract that extends through 2025, the business formerly occupied five floors totaling 241,354 square feet in Hudson Pacific Properties’ two-tower property.

Twilio-owned Segment occupied 19,000 square feet at 100 California St. in a lease that expired in April, and it also rented part of one floor at 375 Beale St.

Twilio said in May that it will be a “remote first business,” and the reduction follows that declaration.

Twilio hired 72 percent of its personnel during the Covid-19 outbreak, and many of them had never visited a Twilio office before. The firm had planned to deploy a hybrid work strategy in the past, but the ongoing pandemic and employee input killed those plans, according to the company.

According to a poll performed by Twilio, 88 percent of its workers felt productive when working remotely, and 99 percent did not want to return to work full-time.

“What we learned is that Twilio’s global workforce has adapted really well to working remotely and that Twilions have discovered that — for most jobs— work isn’t something you need to be in the office to do.”Christy Lake, Chief People Officer, Twilio

The move is the latest in a series of corporate musical chairs in office space as Bay Area tech businesses shift to remote work methods prompted by the coronavirus epidemic in early 2020.

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