According to the Department of Trade and Industry, Australian BPOs operating in the Philippines are considering long-term remote work for their employees.
According to Chris Jankulovski, founder of a full-service BPO Remote Staff, a flexible working model has worked well during the pandemic.
“I always envisioned that one day there will be a future where there will be local hires and remote hires as side-by-side staffing strategies for every employer. Since it’s remote, there’s nothing stopping it from being offshore, hence the idea that I saw very early on.”Chris Jankulovski, Founder and CEO, Remote Staff
Remote Staff has over 8,000 remote employees that work for its 3,000 small and medium enterprise clients.
Probe Group Executive General Manager Jarrod Kagan’s customer service management company has employees across Manila, Pampanga, Cebu and Naga. The company provided them with internet service devices and laptops during the pandemic to enable remote work.
“Within 72 hours, we had 74 percent [9,250 people] working from home—that was 32 centers across five countries. But what had happened, fast forward to where we are today, it’s now BAU [business as usual].”Jarrod Kagan, Executive General Manager, Probe Group
Earlier, the Fiscal Incentives Review Board also approved the work-from-home arrangement for the IT-business process management industry until March 31, 2022 due to the pandemic.
Currently, around 300 Australian companies have about 44,000 Filipinos working for them in the sectors of mining, energy supply, shipbuilding, retail trade, food service facilities, manufacturing, storage and transportation. About 200 of these are in the IT-BPM sector.
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