Citigroup Inc. Chief Executive, Jane Fraser noted at a Bloomberg event at the World Economic Forum in Davos, Switzerland, that while Citigroup has been an anomaly among Wall Street banks, offering a more flexible hybrid work schedule than most of its peers, such flexibility has its limitations.
Employees who aren’t performing well when working remotely should anticipate being summoned back to their workstations.
“We do measure productivity very carefully. You can see how productive someone is or isn’t, and if they’re not being productive we bring them back to the office, or back to the site, and we give them the coaching they need until they bring the productivity back up again.” Jane Fraser, CEO, Citigroup
Fraser stated in a November interview with Fortune that working full-time in the office is mostly unneeded today, despite the fact that much of Wall Street has been required to return to the office full-time. Most Citi workers are only required to be in the office three days per week. Fraser acknowledged that a flexible work culture has helped Citi retain talent, but she also noted that there must be a balance between employees’ requirements and those of the business.
“We’re going to have keep listening to our people and getting that balance right, but if you don’t listen to them, you’re in danger of having some problems.” Jane Fraser, CEO, Citigroup
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