Trainer – Remote

Pearl Interactive Network

November 14, 2023

Nashville,

Pearl Interactive Network is sourcing Remote Trainers.

The Trainer is responsible for planning, coordinating, and conducting training for new employees to build and maintain a capable, efficient, and effective workforce that meets the organizational goals by using industry best practices for training development.

Why choose Pearl Interactive Network?

Join Our Team and embrace the winning Pearl Culture which promotes our employee’s desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone-certified social enterprise, we take pride in our hiring preference for individuals living in economically challenged areas, persons with disabilities, military spouses, and Veterans.

Pearl offers a Competitive Compensation and Benefits package to include:

  • Salary: $45K annually

  • Medical, Dental, Vision, and Life Insurance

  • Paid time off, Paid holidays

  • 401K eligibility

  • Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Operating Hours: Mon – Fri 8:30 AM to 10 PM EST and Sat and Sun 9 AM to 6:30 PM EST (shifts vary)

Technical Equipment, and Remote Office Requirements

  1. Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. Test your network at speed.cloudflare.com to verify before you apply.

  2. Ethernet cable access. Wi-Fi-only connectivity is prohibited.

  3. Private and secure workspace within your home. Away from noise and distractions.

  4. Computer equipment, monitor, and headset are provided.

Job Duties:

  • Facilitate initial product and services training, attrition training, and ongoing training, typically in a classroom setting.

  • In partnership with client and internal training organization, maintain training materials to ensure that all staff are kept up to date with any policy, procedures, and application changes that occur.

  • Assist with the development and delivery of specific learning and evaluate training outcomes.

  • Conduct ongoing training to ensure a consistent and complete understanding of the knowledge and skills required to report accurate and timely data collections.

  • Secure training space, classroom set-up, training resources, and collection and entry of training data.

  • Monitor the progress of trainees and provide continuous support to improve knowledge and understanding to aid in job performance.

  • Maintain training materials to ensure that all staff are kept up to date with any policy, procedures, and application changes that occur.

  • Assist in the evaluation of the effectiveness of training based on formal and informal feedback from employees and customers.

  • Complete CSR observations to observe trends and make recommendations for changes in scripting and training.

  • Complete peer audits to share best practices and aid in improving peer facilitation and knowledge skills.

  • Perform CSR tasks such as taking calls as needed.

Job Requirements:

  • Bachelor’s degree in a related field with 3 – 5 years of related experience or equivalent combination of education and experience.

  • 1 – 2 yrs training experience in a virtual class environment, preferred.

  • Experience in the healthcare industry, especially prescription coverage support for providers and/or patients, is preferred.

  • Ability to guide individuals toward goal achievement using motivation and staff development expertise.

  • Proven presentation skills.

  • Experience in adult classroom situations.

  • Practical knowledge of managing a dynamic and diverse classroom environment.

  • Understanding of the US healthcare industry.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Check, Drug Screening, and Skills Assessments Required

Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apply for this position