Applications are accepted until further notice
Who we are
Cisco Spaces is an industry-leading indoor location as a service solution that provides insights into the behavior of end-user devices and network-connected objects in any location with wireless connectivity. It enables customers to make informed business decisions, optimize operations, and enhance experiences. Cisco Spaces integrates multiple location-based services into a unified platform and is designed as a zero-touch SaaS Cloud product.
The TechOps team excels in leveraging the scalability and flexibility of Cloud Infrastructure to respond swiftly to changing business needs, operate proactively, and deliver services at scale with high SLA.
The team’s primary focus is to improve system operations through automation, maintaining predefined SLAs, and minimizing costs. CloudOps develops processes to measure system effectiveness and identify improvements, and is responsible for refining software tools and dashboards within the cloud environment.
CloudOps also monitors the health and security of the cloud environment 24/7/365, within Cisco’s framework, and automates information gathering on current specifications. The team stays informed about new technologies and recommends solutions to management, oversees orchestration tooling, and conducts compliance audits and reporting.
What you’ll do
As a Site Reliability Engineer, you will utilize various tools and integrations to deliver foundational services vital to Cisco’s business functions through GitOps. We seek an engineer proficient in DevOps and GitOps to lead a flexible, multi-skilled team responsible for maintaining the Cisco Spaces FedRAMP environment. You will operate, maintain, and enhance all aspects of the FedRAMP Cloud and serve as the point of contact for the Bangalore CloudOps team. The FedRAMP standards follow NIST 800-53 control policies, with regular audits to ensure compliance.
Responsibilities
- Manage Cisco Spaces FedRAMP GovCloud (hosted in AWS) environment.
- Ensure quality, performance, robustness, and scalability of services; perform bug fixes and issue triaging.
- Collaborate with the CloudOps Bangalore team.
- Evaluate OS, application hotfixes, patches, releases, and deployments.
- Proactively engage with or create cross-functional teams to solve problems or add value.
- Develop and present technical strategies and ideas for feedback.
- Influence others to support or implement ideas and strategies through collaboration.
- Resolve issues and set SLOs, with monitoring and logging for feature measurement.
- Ensure high availability and reliability through proactive monitoring and timely resolution.
- Develop automated scripts and tools to reduce manual workload and improve efficiency.
- Deep understanding of Linux OS internals to optimize performance and troubleshoot.
- Implement comprehensive monitoring using tools like Prometheus, Grafana, or ELK Stack.
- Configure load balancing, SSL certificates, and manage HTTP/HTTPS traffic, especially in AWS environments.
- Leverage cloud-native services for building resilient, scalable applications.
- Deploy and manage containerized applications using Kubernetes on AWS EKS.
- Design and implement CI/CD pipelines with Jenkins, Git, or GitLab.
- Provide on-call support.
Message to applicants applying to work in the U.S. and/or Canada: The posted salary range reflects the projected hiring range for new full-time hires in these locations, excluding benefits and equity. Salaries depend on location, skills, experience, and education. The recruiter can share more details during the hiring process.
U.S. employees have access to comprehensive health insurance, a 401(k) plan with Cisco matching, disability coverage, life insurance, paid holidays, PTO, volunteer days, and stock purchase options. Incentive pay for sales roles is based on performance and attainment levels, with specific rates and caps described during hiring. Cisco is an Equal Opportunity Employer and considers qualified applicants regardless of protected characteristics. We also consider applicants with arrest and conviction records on a case-by-case basis.
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