For over 21 years, TDB Communications, Inc. has placed over 2000 employees in various positions across the United States. We are looking for enthusiastic, experienced Remote Customer Service Representativesto continue to make a positive impact on our customers.
To prepare you for this endeavor, TDB will offer paid, comprehensive training that will provide you the tools and resources to assist our caller(s) with the highest level of service, support, and professionalism.
This position is remote but applicants within a 50-mile radius of820 Stillwater Rd Sacramento, CA 95605will go onsite to pick up equipment.
Applicants that live outside the 50-mile radius will be mailed their equipment.
Interviews will be held from 9/9/24 – 9/13/24.
The anticipated start date will be 10/01/2024.
Pay and Benefits:
Base Rate: $18.00 per hour.
Medical, Dental, Vision, and 401k benefits available
Education and Qualifications:
- High School diploma or equivalent required
- Minimum one (1) year customer service experience required
- Must submit speed test via speedtest.net. Download speeds must be at least 60mbps and upload speed must be at least 6mbps.
- Experience working with computer software, customer relationship management tools and telephone technology
- Experience working with and skilled in the use of help desk software
- Ability to utilize problem-solving skills in complex situations
- Excellent communication skills, both written and oral
- Ability to work independently and as a team
Responsibilities include (but not limited to):
- Member and Provider Agents are responsible for responding to general to moderately complex telephone calls and troubleshooting and responding to customer issues.
- Answers telephone calls using an automated system and responds to general to moderately complex questions and/or forwards calls to appropriate personnel.
- Research member or provider calls/inquiries and responds to appropriate parties in accordance with Service Level Agreements (SLAs).
- Records calls in a Customer Relationship Management (CRM) ticketing solution, resolves customer requests/inquiries and updates CRM history with results of inquiry (which includes proper documentation).
- Interfaces with team personnel, management, and customers in reference to customer service issues.
- Conducts outbound calls to customers in response to customer direction or other business needs.
- Responding to numerous phone inquiries daily
- Using standard call-center technology: telephones, e-mail and web browsers
- Assisting callers in finishing online applications
- Filling out timesheets
- Adhering to privacy rules set forth by the programs we service
- Adhere to provided schedule.
- Connecting callers with leadership as needed
- Maintaining up-to-date knowledge of regulations and policies as they apply to the various programs we service
- Reporting problems through an easy online system
- Responding to telephone inquiries within set time parameters
- Completing all assigned training as necessary
Physical Requirements and Work Environment
- All employees are required to wear a mask when they are in community with other employees (as recommended by CDC guidelines)
- Prolonged sitting throughout the workday with occasional mobility required.
- Corrected vision within the normal range.
- Hearing within normal range. A device to enhance hearing may be provided if needed.
- Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, and telephone.
About TDB
TDB Communications, Inc. is an 8(a) minority owned, service-disabled veteran-owned small business (SDVOSB). We support government agencies with a scalable workforce, program management, and information processing solutions.
Since 1999, we have deployed thousands of employees for 70 agencies in 30+ states. We’ve have proven our ability to serve the government with the highest levels of quality and productivity.
Reasonable Accommodation
If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
EEO Statement
TDB Communications, Inc. is an Equal Opportunity Employer. All employment decisions at TDB are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Texting Notice
We communicate with applicants by text in additional to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.
Submit Your Application
You have successfully applied
- You have errors in applying
Apply With Resume
*
First Name*
Middle Name (Required)
Last Name*
Email*
Street Address (please include apartment number).*
City / Country*
State*
Zipcode
Mobile
Check here if you have worked as a CSR for TDB Communications, Inc. before.
Job Associated Questions
1. Does candidate have a high school diploma (or equivalent)? *
YesNo
2. This position requires our candidates reside in the state of California. Do you reside in California?*
YesNo
3. Do you have at least 1 year of “Call-Center” CSR experience?*
YesNo
Employer
+ Add Employer
Education
+ Add Education
Self-Identification (Voluntary)
As a Federal contractor, we are required to ask for certain information from candidates for our jobs. If you choose not to self-identify, you are free to select that choice.
The information we gather here helps us report our compliance with our EEO and Veterans hiring obligations.
For your reference:
*Hispanic or Latino – A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.
*White (not Hispanic or Latino) – A person having origins in any of the original peoples of Europe, the Middle East, or North Africa .
*Black or African American (not Hispanic or Latino) – A person having origins in any of the black racial groups of Africa .
*Native Hawaiian or Other Pacific Islander (not Hispanic or Latino) – A person having origins in any of the peoples of Hawaii , Guam, Samoa, or other Pacific Islands .
*Asian (not Hispanic or Latino) – A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
*American Indian or Alaska Native (not Hispanic or Latino) – A person having origins in any of the original peoples of North and South America (including Central America ), and who maintain tribal affiliation or community attachment.
*Two or More Races (not Hispanic or Latino) – A person who identifies with more than one of the following, as defined above: White; Black or African American; Native Hawaiian or Other Pacific Islander; Asian; or American Indian or Alaska Native.
VOLUNTARY SELF-IDENTIFICATION OF VETERAN STATUS
Why are you being asked to complete this form?
1. This employer is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans. These classifications are defined as follows:
- A “disabled veteran” is one of the following:
- A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- A person who was discharged or released from active duty because of a service-connected disability.
- A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service.
- An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
- An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Protected veterans may have additional rights under USERRA-the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor’s Veterans Employment and Training Service (VETS), toll-free, at 1-866-4-USA-DOL.
2. If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below. As a Government contractor subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.
3. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended.
4. The information you submit will be kept confidential, except that (i) supervisors and managers may be informed regarding restrictions on the work or duties of disabled veterans, and regarding necessary accommodations; (ii) first aid and safety personnel may be informed, when and to the extent appropriate, if you have a condition that might require emergency treatment; and (iii) Government officials engaged in enforcing laws administered by the Office of Federal Contract Compliance Programs, or enforcing the Americans with Disabilities Act, may be informed.
Form CC-305Voluntary Self-Identification of DisabilityOMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
- Alcohol or other substance use disorder (not currently using drugs illegally)
- Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
- Blind or low vision
- Cancer (past or present)
- Cardiovascular or heart disease
- Celiac disease
- Cerebral palsy
- Deaf or serious difficulty hearing
- Diabetes
- Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
- Epilepsy or other seizure disorder
- Gastrointestinal disorders, for example, Crohn’s Disease, irritable bowel syndrome
- Intellectual or developmental disability
- Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
- Missing limbs or partially missing limbs
- Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
- Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
- Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
- Partial or complete paralysis (any cause)
- Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
- Short stature (dwarfism)
- Traumatic brain injury
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
EEO Gender–Choose–
Male
Female
I don’t wish to Answer
EEO Ethnicity–Choose–
American Indian or Alaska Native (Not Hispanic or Latino)
Asian or Indian Subcontinent (Not Hispanic or Latino)
Black or African American (Not Hispanic or Latino)
Hispanic or Latino
Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)
Two or More Races (Not Hispanic or Latino)
White (Not Hispanic or Latino)
I don’t wish to Answer
EEO Veteran–Choose–
Protected Veteran
Non-Protected Veteran
I don’t wish to Answer
EEO Disabled–Choose–
Yes
No
I don’t wish to Answer
Your Name
Signature (checking the checkbox is equivalent to a handwritten signature)
Today’s Date
WFH/Internet Requirements
Wi-Fi Connections may be allowed–however, the amount of devices hooked up to your Wi-Fi may not provide the required results below.
* 60 Mbps Download Speed
* 6 Mbps Upload Speed
Proof of an internet speed test must be provided to be considered for this position.
Designated Workspace: A quiet, private room or area to work that is free from distractions and conducive to acceptable performance of job duties.
Speed Test
Proof of an internet speed test must be provided and attached to your response. Please go to Speedtest.net can be used to test your speed and take a screenshot of the results. The test must be performed on a personal computer or laptop from your home where you will be performing the work.
Please ensure your screen-shot includes the toolbar with the URL showing.
Speed Test
Attach a file < 2 MB