Supporting the Front of House Manager, the management of client expectations is at the forefront of all you undertake. With the ability to engage and create a welcoming environment, you will support and guide customers through a seamless transaction of collecting and returning their motorhomes.
Responsibilities
- Uphold all aspects of customer service, to include:
- Issue pre-hire emails to notify customers of requirements for hire
- Verify validity for drive hire through DVLA, driver’s license and passport checks and follow up where necessary
- Scheduling vehicle collection times via telephone and email
- Respond to general enquiries via telephone and email ahead of client collections
- Conducting final checks on all vehicles to ensure they are ready for hire, ensuring all additional extras purchased are loaded into vehicle
- Meet & Greet clients
- Responsible for the complete handover of the motorhome to the customer from start to finish, including obtaining the necessary documents, upselling shop items, taking payments, explaining rental agreement and providing a full tour of the motorhome
- Responsible for inspecting and checking the vehicle on return from hire, including taking payment for all chargeable items and dealing with accident and damage scenarios
- Resolve customer issues directly with limited requirement for escalation to head office team
- Ensure all lost property is logged and returned to customers or dealt with appropriately
- Collecting client feedback
- General reception duties to include:
- Weekly recording of stock take
- Coffee machine re-stock & clean
- Shop re-stock
Person Specification
- Knowledge of customer service principles and practices
- Possess a friendly and engaging personality along with a confident manner
- Conflict resolution skills
- Good data entry and typing skills, paired with knowledge of I.T & Microsoft packages
- Commitment to delivering a high level of customer service – demonstrating business focus and a desire to succeed beyond what is expected
- Resilient and flexible and able to work in a fast paced and dynamic demanding environment
- Good attention to detail
- Flexibility to respond to a variety of work situations
- Full driver’s license with more than 2 years driving experience
Job Types: Full-time, Fixed term
Contract length: 8 months
Pay: €29,120.00 per year
Benefits:
- Company events
- Employee assistance program
- Employee discount
- On-site parking
- Sick pay
Schedule:
- 8 hour shift
- Day shift
Application question(s):
- Are you aged 21 years or over (for driving insurance purposes)?
Work Location: In person
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