At BairesDev®, we’ve been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.
Our diverse 4,000+ team, composed of the world’s Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.
When you apply for this position, you’re taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.
Head of SMB at BairesDev
The Head of SMB Accounts leads the strategy and execution for a $35–40M revenue portfolio across approximately 100–140 accounts and 300 active HC. This role is critical to driving client retention, identifying high-potential accounts, and developing scalable engagement strategies for BairesDev’s SMB segment.
What You’ll Do:
- Lead and manage a team of Account Managers.
- Own the overall health and performance of the SMB portfolio, ensuring high retention, client satisfaction, and margin protection.
- Identify accounts with growth potential and develop tailored engagement strategies to unlock expansion opportunities.
- Design, improve, and institutionalize playbooks and operating models for SMB account management.
- Build a deep understanding of client organizations, technology roadmaps, and long-term needs to position BairesDev as a strategic partner.
- Act as the primary escalation point for client issues, ensuring rapid resolution and internal accountability.
What we are looking for:
- 7+ years of experience in Account Management or Delivery.
- 7+ years of experience in the tech/outsourcing sector.
- Experience managing a team.
- Availability to travel up to 20% of the time.
How we make your work (and your life) easier:
- Work-from-home hardware setup.
- PTO, parental leave, and other special leaves.
- An excellent compensation package, including base salary and commissions — well above the market average.
- Healthcare coverage (Vision and Dental).
- Life Insurance.
- 401K Plan.
- Strong sales operations, and travel & events coordination teams within the company to support your role.
- You can grow at the speed of your learning curve.
- Diverse and multicultural work environment.
- An innovation-driven environment that provides the support and resources for its professionals to thrive.
Join a global team where your unique talents can truly thrive and make a significant impact!
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