Customer Experience Associate -REMOTE (Remote)

Service King

April 24, 2024

Richardson,

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**Job Information**

**Service King Customer Experience Associate -REMOTE (Remote) Dallas , Texas**

**To immediately get connected with a Service King recruiter text “JoinSK” to 972-472-2103.**

Hiring position in the Dallas Metroplex

**Job Description**

**POSITION TITLE:** **Customer Experience Associate** **-REMOTE**

**DEPARTMENT: Customer Care Center**

**About Service King Collision Repair Centers**

Service King Collision Repair Centers is a multi-state operator of collision repair facilities offering high-quality repairs with a lifetime warranty, free estimates, onsite rental cars and an overall superior customer service experience. Founded by Eddie Lennox in 1976 in Dallas, Texas, Service King Collision Repair Centers has grown to be a leader in the collision repair industry. Service King operates more than 330 locations across 24 states and continues to expand nationwide. Service King is recognized as one of the Best Places to Work in DFW area.

**Schedule** **Requirement** **:**

Service King offers a variety of flexible work schedules during our 7am to 8pm Monday-Friday and 8am to 3pm Saturday hours of operation (Central Time).

**Responsibilities:**

* Successfully complete the Customer Care Centers formal new hire training program

* Delivering accurate and efficient assistance to customers, insurance carriers and vendors

* Assisting customers with general collision repair inquiries and scheduling vehicle for repair

* Delivering a professional, courteous and helpful service to callers

* Remaining open and responsive of coaching, feedback and accountability discussions

* Taking ownership and accountability by assisting, researching and resolving issues

* Demonstrating ability to use assigned tools to solve inquiries

* Realizing ongoing improvement toward meeting standard performance, quality and professional goals

* Demonstrating ability and willingness to handle difficult situations calmly and professionally

* Demonstrating acceptable attendance and adherence to assigned work schedule

**Requirements:**

* Six months of customer service experience, contact center experience preferred

* Team-focused, professional demeanor, and strong work ethic

* Clear, distinct oral and written communication skills

* Excellent data entry, typing and computer navigation skills

* High School diploma or G.E.D

* Ability and flexibility to work rotating Saturdays or other work schedules

* Bilingual (English/Spanish) is a plus, but not required

**Benefits:**

Teammates receive competitive pay, career growth, and a comprehensive benefit package that includes:

* Medical, Dental, Vision (Eligible after 30 days)

* 401k Savings Plan

* Health Flexible Spending Account

* Life, Supplemental Life, and Disability Insurance

* Paid Time Off

Confidential Service King Paint & Body LLC 1

**Requisition ID** : 27922

**Category** : Customer Care Center

**Job Type** : Full-Time

**Current Search Criteria**

**Our Company**

For over 45 years, Service King has been a collision repair operator of choice, with 350 locations in 24 states with a mission to provide a secure, fulfilling workplace that motivates our teammates to deliver safe, superior repairs with excellent customer service.

**Our Programs and Benefits**

Learn more about our program offerings and ourcomprehensive benefits so you and your family can be at your healthiest and best.

**EEO Statement**

Service King provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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